Privacy Policy

Last updated: March 2026

CallAttend ("we", "us") operates the callattend.com website and AI phone answering service. This policy explains how we collect, use, and protect your information.

What we collect

When you use our service we collect: your name and email address, your business details, phone numbers assigned to your account, call recordings and transcriptions, and usage data (call durations, timestamps).

How we use it

We use your data to: provide and improve our phone answering service, send you voicemail notifications and transcriptions, process your subscription and billing, and communicate with you about your account.

Call recordings

Calls are processed by AI and may be recorded and transcribed. Callers are informed at the start of each call with the message: "This call may be recorded and transcribed." For voicemail services, callers hear: "Your call will be transcribed by CallAttend." Recordings are stored securely and are accessible only to you and authorised administrators.

Third parties

To deliver our service, call audio and transcribed text are processed by third-party providers in the following categories:

• Telephony & messaging — call routing, recording, and SMS delivery
• AI language models — powering the AI receptionist conversation and voicemail analysis. Transcribed speech is sent to an AI provider for processing and response generation.
• Speech-to-text — real-time transcription of caller speech during calls
• Text-to-speech — generating the AI voice that callers hear
• Email delivery — sending voicemail notifications and transcriptions
• Payment processing — subscription billing. We do not store card details.

We select providers based on quality, reliability, and data protection standards, and may change providers from time to time. All providers process data under appropriate contracts and data processing agreements. Data is processed within the EU/UK where possible. A current list of specific sub-processors is available on request via our contact form.

Data retention

Call recordings and transcriptions are retained for 90 days unless you request earlier deletion. Account data is retained while your account is active.

Caller data

When someone calls a number managed by CallAttend, we process: their phone number (caller ID), the audio of their call, and any information they provide during the conversation (name, company, message). This data is shared with the account holder (our customer) via email notifications, dashboard access, and optional Slack integration. Callers are informed of recording and transcription at the start of each call.

Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data. Contact us via the contact form on our website.

Contact

CallAttend is operated by Callmonitor Ltd. Contact us

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